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OUR VALUES

HONESTY

At Kalkonu Travel we firmly believe in the power of personalized service, rooted in local experiences and guided by a commitment to honesty and delivering the most desired outcomes for each and every one of our clients. Our core values serve as the foundation of our company and shape every aspect of the journeys we create.

We understand that no two travelers are the same, and that's why we take the time to truly get to know our clients, opening communication through e-mails or phone calls. By listening attentively to your preferences, interests, and aspirations, we can design tailor-made travel experiences that align perfectly with your desires. Our goal is to craft a journey that not only meets your expectations but exceeds them, ensuring that every moment is memorable and meaningful. 

Local experience is a key element that sets us apart. We believe in the transformative power of immersing oneself in the authentic culture of Costa Rica, traditions, and natural beauty of a destination. We work closely with local communities, experts, and guides to provide you with genuine insights and opportunities to engage with the local way of life. This will also ensure to maintain realistic expectations.

It's important to note that Costa Rica's weather can vary significantly based on elevation and geographical location. While we cannot influence the weather, we will always try to design the route according to the forecast and depending on seasons.

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SERVICE

With our German, English and Spanish speaking costumer service we are always available to assist and advice you regarding questions, wishes or feedback.
You won't get bored with our specialized while exploring the natural beauty of Costa Rica. 

Sustainability is a very important topic to us. Therefore, we select our partners in consideration of this aspect. 
Our team knows the country by heart. We constantly visit hotels and tour providers in order to inspect their services, ensuring your planned visit to hotels or activities, to be amazing. 

 

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Accountability

We admit mistakes in case they happen. We work in all conscience but we are also just human beings. Of course mistakes can occure to us or our partners at times. If that happens we will look for a solution quickly and professionally. 

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ENVIRONMENTAL AWARENESS

Addressing the damaged caused by terrifying amounts of waste, destroyed environments, species in extinction and social diversity, we proudly try to contribute to a better world: Our selected partners are aware of these issues as well, and also try to make a contribution in order to better the situation. Among other things this includes biodegradable cleaning products, recycling, correct handling of polluted water, education in environment awareness for our team as well as fair salaries.
In our office, we recycle, save water and energy and offer fair salaries and a safe work environment for our employees.
We try to create awareness for the environmental problems and make our contribution (donation for projects, activities) in order to better the social situation within our village. 
We mainly support small local projects in several regions on the country.
We also motivate our clients to make their contribution: Avoid plastic garbage! Don’t use a new plastic bottle every and rather fill it up in your hotel instead, or bring your reusable one. Try to avoid plastic bags and when taking a walk along the beach or in the nature, set an example for locals and other tourists by collecting some garbage.
Beaches around the world that are not cleaned by hotels are full of garbage and it gets worse every year. Only if we start to collect and recycle this garbage, there is a chance of it getting less at some point. Us people are the ones who caused that problem and all of us have take responsibility and find a solution. 

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VALUE FOR MONEY

We stand out through a fair quality-price value However, when consulting with our clients in order to work towards the perfect itinerary, we are in constant contact with the client via email or phone call to adjust the trip to the individual needs and wishes. Just about when we think we found the perfect itinerary, we suddenly receive a message from the client telling us he/she decided to organize the trip without further assistance from us. 
When venturing into a destination you've never visited before, the choices can seem overwhelming, and it's natural to seek the best deals available. While online booking platforms may offer seemingly cheaper options, there are several compelling reasons why hiring a personalized travel agency can be a far superior choice for an enriching and stress-free experience.

here are some of the reasons for a difference in rates:
Some online platforms have a dynamic price range that varies depending on availability. Some platforms only list the rooms of hotels that are sold less often. Furthermore the prices shown often don’t include the breakfast or taxes, both which will need to be paid upon arrival.
When it comes to car rentals, the platforms often only display remaining stock or cars that have been discarded from the official stock already.
You can get lucky and get a perfectly fine car but you can also have bad luck and will be stuck with a car that has passed its best years or even worse. Imagine when you have just arrived at the airport and you are told that the car that you have  booked is not available.
Furthermore, features like comprehensive coverage, GPS, cell phone, distance limit or a second driver often need to be booked on site which makes the car a lot more expensive than what it seemed like when booking it online. Often the insurance coverage is not the best either.
We, on the other hand, work with selected partners, who don’t have cars in their system that are older than 24 months and also have them serviced regularly. The insurance coverage of the comprehensive coverage without contribution is 2 million US Dollar. 
Our employees receive fair salaries and social security and we also negotiate fair prices with our partners. 

And yes, we have longtime experience which is not only helpful but necessary for planning your journey and that has its price (Consulting, creating personalized offers, transactions and quality checks of our providers, emergency service 24/7, and so on)

We guarantee you an honest consultation and that we will do our best for you  lean back and enjoy your holidays in Costa Rica,

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